Deliver with safety,
confidence, and support.
Amazon Flex's commitment to safety.
Our deep commitment to safety guides our approach to everything at Amazon Flex. Here are some of the ways we prioritize safety so you can earn and deliver with confidence.
Safe deliveries in the community
Safety first: You are in the driver’s seat when delivering with Amazon Flex, and your safety is our priority. If you arrive at a delivery location and do not feel safe, you can contact Support through the Amazon Flex app. We don’t expect you to ever make a delivery if you feel unsafe.
Customer and community accountability: If you have a safety concern, you can report it to Support through the Amazon Flex app. Reporting incidents to Support helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy: At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex’s anti-harassment policy here.
Customer and community accountability: If you have a safety concern, you can report it to Support through the Amazon Flex app. Reporting incidents to Support helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy: At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex’s anti-harassment policy here.
Support when you drive and deliver
Dedicated support: Our Support team is there for you if you ever need help when delivering. You can quickly connect with Support through the Amazon Flex app. You can reach support via email or speak with someone from our dedicated Support team.
Emergency assistance: If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 100, the law enforcement Control Room in your area, or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 100 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips: You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety advice, just go to the Learning Portal from the main menu to find safety related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering. You can choose whatever content you personally find most helpful.
Emergency assistance: If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 100, the law enforcement Control Room in your area, or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 100 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips: You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety advice, just go to the Learning Portal from the main menu to find safety related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering. You can choose whatever content you personally find most helpful.
Technology to help you stay safe
Pet alerts: You can check your Amazon Flex app for a paw print icon in the delivery notes to see if there might be a dog or other pet at your delivery stop. These paw print icons are added into the Amazon Flex app through the help of our customers and delivery partners who report this information.
Optimized maps: In the Amazon Flex maps setting, you can choose to set your maps to dark mode to reduce eye strain and help make screens easier to read, especially at night. Additionally, you can download offline maps to your phone, and even set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. This helps you to reliably get where you’re going no matter what mobile coverage is offered in the area.
Customer chat: You can call or text customers about their delivery through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number.
Optimized maps: In the Amazon Flex maps setting, you can choose to set your maps to dark mode to reduce eye strain and help make screens easier to read, especially at night. Additionally, you can download offline maps to your phone, and even set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. This helps you to reliably get where you’re going no matter what mobile coverage is offered in the area.
Customer chat: You can call or text customers about their delivery through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number.
Protection for you and your vehicle
Insurance: When you are using Amazon Flex to deliver packages to a customer or are returning to your designated location to return undelivered packages, you are covered under the Group Accident and Medical Coverage insurance policies. The Group Personal Accident includes Accidental Death coverage of INR 5,00,000/-, Disability coverage up to INR 5,00,000/-, and Outpatient Treatment coverage up to INR 10,000/-. The Group Medical Coverage includes Hospitalisation coverage up to INR 1,00,000/- and a cashless claim option that allows network hospitals to bill our insurance provider, Care Insurance (Insurer), directly up to the limits. Find more information about insurance here.
Vehicle maintenance and wellness discounts: You gain access to Amazon Flex Rewards after you make your first delivery and have an Amazon Flex account with an eligible standing. Amazon Flex Rewards offers vehicle maintenance discounts to help keep your vehicle in good condition to help ensure better safety on the road. This program also offers discounts on categories such as fuel, health and vehicle insurance, vehicle accessories, and more. Find more information about the Amazon Flex Rewards program here.
Vehicle maintenance and wellness discounts: You gain access to Amazon Flex Rewards after you make your first delivery and have an Amazon Flex account with an eligible standing. Amazon Flex Rewards offers vehicle maintenance discounts to help keep your vehicle in good condition to help ensure better safety on the road. This program also offers discounts on categories such as fuel, health and vehicle insurance, vehicle accessories, and more. Find more information about the Amazon Flex Rewards program here.
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