Amazon Flex Frequently Asked Questions

About Amazon Flex

Amazon Flex is a program where independent contractors, called delivery partners, deliver Amazon orders. Hundreds of millions of items are available through Amazon, including electronics, household essentials, and much more. Delivery partners use their own vehicles to deliver packages to Amazon customers. It provides flexible opportunity for Delivery Partners looking to turn free time into supplemental or part-time income.

Amazon.in: Pick up products, food, electronic , apparels or anything else that can be ordered on A.in or its allied apps and sites from an Amazon delivery station and deliver directly to customers. Delivery blocks are typically 2-6 hours.

Amazon Fresh: Pick up groceries or household items from an Amazon delivery station and deliver directly to customers. Delivery blocks are typically 2-4 hours.

Store Orders: Pick up orders from local stores and deliver directly to customers. Delivery blocks are typically 2-4 hours.

Getting Started

To download the app, visit the Download App page to scan a QR code with your phone

If you meet our requirements, you’ll be able to download the Amazon Flex app and complete these tasks:

1) Sign up for Amazon Flex using your existing Amazon account or by creating a new Amazon account
2) Provide answers to questions that we’ll use for a background check
3) Select a service area where you will pick up and deliver Amazon packages
4) Watch the videos to learn best practices for delivering with Amazon
5) Provide tax and payment details

• Be 18+ years old for two wheelers; 20+ years old for three wheelers (commercial)
• You will need an Android phone of version 10.0 or higher with at least 2GB of RAM*
• Your device needs to have a camera with flash, GPS location services, and an active SIM with voice & data connectivity
• A two-wheeler or three-wheeler that meets all applicable law and safety requirements
• A valid and legally compliant Driving License, Registration Certificate (RC), Insurance Certificate and Pollution (PUC) certificate
• A valid PAN (Permanent Account Number) Card
• A Savings or a Current Bank Account

You can either use an existing account that you have on Amazon.in or create a new one to register for the Amazon Flex program.

You will also need to successfully complete a background check by our third-party background verification agency which may include a verification of your address, driving license, and criminal records (if any).

Amazon covers drivers who are actively delivering with Amazon Flex under the Group Personal Accident and Medical Coverage insurance policies with Care Insurance (Insurer) at no cost to you, provided you have accepted the Terms and Conditions on the Insurance Page while onboarding. Group Personal Accident provides financial compensation in case of accidental injuries or death, and reimbursement for outpatient treatment medical expenses. Group Medical Coverage provides cover in case of hospitalisation which includes cashless claims that enables network hospitals to bill Care Insurance directly up to the limits, eliminating the need for you to make an upfront payment at the hospital. These insurances will only cover you and remain valid while you are actively delivering with Amazon Flex. Here are some details:

Group Personal Accident
1) Accidental Death coverage of INR 5,00,000/-
2) Permanent Disability coverage up to INR 5,00,000/-
3) Total Temporary Disability coverage up to INR 5,000/- per week for a max of 104 weeks
4) Outpatient Treatment coverage up to INR 10,000/-

Group Medical Coverage
1) Hospitalisation coverage up to INR 1,00,000/-

These insurances will not cover any other 3rd party including your family members/friends or any incidents relating to damage to your property or other third-party claims. You must ensure that you maintain an active third-party liability insurance for your vehicle, and/or any such other insurance as may be required by the applicable law. Please note that the insurance policy terms and coverage may change from time to time and this section will be updated accordingly.

App Download

If you encounter a technical error while using the app, it helps to try signing out then back in to the app. You can call Support for immediate assistance. You can submit feedback by tapping the menu button, then tap Feedback or you can also e-mail the following information to amazonflex-support@amazon.in for resolution:
1) Description of the issue
2) Date and time at which the issue occurred
3) Screen shot of the error message or issue in the app, if applicable
4) Support code, if applicable

Account Setup

In the Amazon Flex app, tap Menu > Help > Contact us > Send an Email to let us know your preferred region or pick-up station. Amazon will confirm if your pick-up station has been updated. If we do confirm back that your delivery area has been updated, be sure to clear your availability in your calendar so that you aren't assigned offers in your old delivery area.

Please note, to have your region or pick-up station updated you should be an active Amazon Flex delivery partner. If you are in the registration or onboarding process, you must select a region and pick-up station in the app prior to requesting a change.

Not sure which region or delivery area to request? Check out our locations page to learn more.

Scheduling Delivery Blocks

Making Deliveries

When you arrive at an Amazon Delivery Station, please park your vehicle in the designated location. Swipe I've Arrived in the app, and look for the posted signs indicating Amazon Flex reporting location. You'll be met by the Amazon station team, who will check your ID and provide an Arrival QR code for you to scan with the app. After you're done scanning and loading all the packages, tap Swipe to Finish, and proceed ahead with delivering the packages.

Amazon Flex maps and navigation are developed specifically for the needs of delivery drivers. These include features like alerts with details on how to stay safe during emergencies, instructions for arrival on the correct side of the street, highlighted building outlines to easily identify the delivery location, and the ability to see the path to the next stop on the map as you arrive at your current stop.

You also have the choice of using your already installed third party map apps if you prefer. To do so, instead of tapping start travel on the Amazon Flex app, tap the icon with the diagonal arrow, then tap on one of the apps from the list. When you're done using the third-party map app, tap on the Amazon Flex icon to go back to the Amazon Flex app.

Once you have finished attempting all the packages assigned, you must return undelivered packages, your bag, the mobile payment device and the cash collected to the original pick-up location. Your eligibility for Amazon Flex will be affected if you fail to meet delivery service requirements. Once you have completed the handover, you are good to go, but feel free to check for more available blocks.

If you attempt to deliver an order and the customer rejects any or all of the packages, scan the package and update the status to “Rejected” in the app, and note the reason based on the customer’s feedback. Customers may reject an order if they’ve changed their mind, their packages don’t match their order, or if they feel the package has been damaged. At the end of your block, please return any undelivered packages to their original pick-up location. For orders picked up from third party stores, the return area is the same as the order pickup area. Your reliability rating will not be impacted if a customer rejects packages

Amazon.in: You should be done delivering Amazon.in packages by 9 p.m., but we understand that sometimes there are unexpected delays, such as a late dispatch, that may cause you to run late. When you are running late due to these delays, please continue delivering until 9:30 pm so that customers can still
get their packages that day. Any packages delivered before 9:30 pm will not affect your standing. If you still have undelivered packages at 9:30 pm, please return them to your delivery station by 10 am the next day.

Amazon Fresh: Delivery blocks for Amazon Fresh can be scheduled until midnight. If you still have undelivered packages at midnight, please return them to the original pick-up point on the same day. For orders picked up from third party stores, the return area is the same as the order pickup area

Safety

Earnings

You can track your pay on the 'Earnings' screen of the Amazon Flex app. Amazon Flex processes payments as early as next day (depending on preferred payment days selected) via direct deposit to the bank account you provided during sign up. Please note that occasionally your payment may be delayed due to system / server maintenance on Amazon’s or Bank’s end. Below is an example of when the funds will be credited to your account for completed blocks.

Block Time

Blocks completed between 0000 hrs and 2359 hrs from any day of the week

When will I get paid?

9 AM IST on your next selected payment day if your IFSC and Account number are both updated in Amazon Flex Portal.

Earnings estimates are based on an estimated length of time (referred to as a block). We aim to ensure that the number of parcels you are assigned to deliver within your block is realistic, taking into account traffic congestion and the primary requirement to drive safely. However, the actual time taken per delivery may vary (because it could, occasionally, take less time or a little more time than expected).

Standings

Your standing tells you how you’re doing in the Amazon Flex program. It’s made up of five areas: On-time arrival, On-time cancel, Delivery completion, On-time delivery, and Delivered and received. There are four standings: Fantastic, Great, Fair, and At Risk. If your standing is Fantastic or Great, you’re doing well! Keep up the good work. If your standing is Fair, check out the tips on how to improve on the Standings Details page. If your standing is At Risk and you don’t improve it soon, you may no longer be eligible to deliver with Amazon Flex.

Everything included in your standing is important, so pay attention to all five areas: On-time arrival, On-time cancel, On-time delivery, Delivery completion, and Delivered and received.

Your Standing Details page will tell you which ones you’re doing well in and which ones need improvement (listed in order of importance). Tap on any factor to read more information and tips on how to do better.

If you improve as you continue to deliver, you’ll see your standing improve as well. Over time, your past deliveries won’t count against you.

Frequently asked questions about Amazon Flex.