Amazon Flex is a program where independent contractors, called delivery partners, deliver Amazon orders. Hundreds of millions of items are available through Amazon, including electronics, household essentials, and much more. Delivery partners use their own vehicles to deliver packages to Amazon customers. It provides flexible opportunity for Delivery Partners looking to turn free time into supplemental or part-time income.
Not finding
what you need?
what you need?
We're here to help you.
Frequently asked questions about Amazon Flex.
About Amazon Flex
With Amazon Now deliveries, you will deliver daily essentials to customers up to 4 km from the Amazon Now pickup location. You will return to the Amazon Now pickup location after delivering each order to collect the next items to deliver.
Learn more about Amazon Now delivery blocks by watching this video.
Learn more about Amazon Now delivery blocks by watching this video.
Amazon Flex is a program where independent contractors, called delivery partners, deliver Amazon orders. Hundreds of millions of items are available through Amazon, including electronics, household essentials, and much more. Delivery partners use their own vehicles to deliver packages to Amazon customers. It provides flexible opportunity for delivery partners looking to turn free time into supplemental or part-time income.
When onboarding, you must select either Amazon standard or Amazon Now as your delivery type. With both Amazon standard and Amazon Now, deliveries are organized into blocks. The Amazon Flex app will show you offers for available blocks, which you can view and schedule from the Offers page. Blocks include the date, delivery type, estimated earnings, start time, and estimated delivery block duration.
Amazon standard blocks last between 2-6 hours and require you to pick up all packages from an Amazon delivery station at the start of your block. Once picked up, you’ll deliver the packages to each delivery stop using the Amazon Flex app and only go back to the delivery station if you are unable to deliver some of your assigned packages. Amazon standard deliveries include Amazon.in (products, food, electronics, apparel), Amazon Fresh (groceries or household items) and Store Orders (from local stores).
Amazon Now blocks are typically 4 hours long. They include multiple deliveries to customers located up to 4 km from the Amazon Now pickup location, and require you to return to the Amazon Now pickup location after each delivery to pick up your next order.
When onboarding, you must select either Amazon standard or Amazon Now as your delivery type. With both Amazon standard and Amazon Now, deliveries are organized into blocks. The Amazon Flex app will show you offers for available blocks, which you can view and schedule from the Offers page. Blocks include the date, delivery type, estimated earnings, start time, and estimated delivery block duration.
Amazon standard blocks last between 2-6 hours and require you to pick up all packages from an Amazon delivery station at the start of your block. Once picked up, you’ll deliver the packages to each delivery stop using the Amazon Flex app and only go back to the delivery station if you are unable to deliver some of your assigned packages. Amazon standard deliveries include Amazon.in (products, food, electronics, apparel), Amazon Fresh (groceries or household items) and Store Orders (from local stores).
Amazon Now blocks are typically 4 hours long. They include multiple deliveries to customers located up to 4 km from the Amazon Now pickup location, and require you to return to the Amazon Now pickup location after each delivery to pick up your next order.
Amazon Flex provides a flexible opportunity for Delivery Partners looking to turn free time into supplemental or part-time income. Delivery blocks are not guaranteed and are subject to availability.
You can start as soon as you fill out some basic information and your background check is successfully completed. This process usually takes 5-10 business days.
Amazon is focused on giving opportunities to under represented cohorts based on policy and it has zero tolerance towards discrimination of any kind.
Getting Started
To download the app, visit the Download App page to scan a QR code with your phone
If you meet our requirements, you’ll be able to download the Amazon Flex app and complete these tasks:
1) Sign up for Amazon Flex using your existing Amazon account or by creating a new Amazon account
2) Provide answers to questions that we’ll use for a background check
3) Select the vehicle type you will be using to deliver packages (2-wheeler, 3-wheeler, or e-bike) and the delivery type (Amazon standard deliveries or Amazon Now deliveries).
4) Select a service area where you will pick up and deliver Amazon packages
5) Watch the videos to learn best practices for delivering with Amazon
6) Provide tax and payment details
1) Sign up for Amazon Flex using your existing Amazon account or by creating a new Amazon account
2) Provide answers to questions that we’ll use for a background check
3) Select the vehicle type you will be using to deliver packages (2-wheeler, 3-wheeler, or e-bike) and the delivery type (Amazon standard deliveries or Amazon Now deliveries).
4) Select a service area where you will pick up and deliver Amazon packages
5) Watch the videos to learn best practices for delivering with Amazon
6) Provide tax and payment details
• Be 18+ years old for 2-wheelers or e-bikes; 20+ years old for 3-wheelers (commercial)
• Have an Android phone of version 12 or higher with at least 3GB of RAM. Your device needs to have a camera with flash, GPS location services, and an active SIM with voice and data connectivity
• Have a valid PAN (Permanent Account Number) card
• Have a savings or a current bank account
• Have a 2-wheeler, 3-wheeler, or e-bike that meets all applicable law and safety requirements. You are required to wear a helmet on a 2-wheeler or e-bike.
• For a 2-wheeler or 3-wheeler, have a valid driving license, registration certificate (RC), insurance certificate, and pollution certificate (PUC).
• For an e-bike, have a battery operated vehicle which meets relevant regulations, and an e-bike exemption certificate.**
You can either use an existing account that you have on Amazon.in or create a new one to register for the Amazon Flex program.
You will also need to successfully complete a background check by our third-party background verification agency, which may include a verification of your address, driving license, and criminal records (if any).
**E-bikes refer to a “Battery Operated Vehicle” which is not deemed to be a motor vehicle under the relevant provisions of Central Motor Vehicles Rules, 1989 (CMVR) read with the Motor Vehicles Act, 1988 and other relevant regulations. E-bike require a relevant certificate from an authorised testing agency for such vehicle claiming exemption from the Act and Rules..
• Have an Android phone of version 12 or higher with at least 3GB of RAM. Your device needs to have a camera with flash, GPS location services, and an active SIM with voice and data connectivity
• Have a valid PAN (Permanent Account Number) card
• Have a savings or a current bank account
• Have a 2-wheeler, 3-wheeler, or e-bike that meets all applicable law and safety requirements. You are required to wear a helmet on a 2-wheeler or e-bike.
• For a 2-wheeler or 3-wheeler, have a valid driving license, registration certificate (RC), insurance certificate, and pollution certificate (PUC).
• For an e-bike, have a battery operated vehicle which meets relevant regulations, and an e-bike exemption certificate.**
You can either use an existing account that you have on Amazon.in or create a new one to register for the Amazon Flex program.
You will also need to successfully complete a background check by our third-party background verification agency, which may include a verification of your address, driving license, and criminal records (if any).
**E-bikes refer to a “Battery Operated Vehicle” which is not deemed to be a motor vehicle under the relevant provisions of Central Motor Vehicles Rules, 1989 (CMVR) read with the Motor Vehicles Act, 1988 and other relevant regulations. E-bike require a relevant certificate from an authorised testing agency for such vehicle claiming exemption from the Act and Rules..
Amazon covers drivers who are actively delivering with Amazon Flex under the Group Personal Accident and Medical Coverage insurance policies with Care Insurance (Insurer) at no cost to you, provided you have accepted the Terms and Conditions on the Insurance Page while onboarding. Group Personal Accident provides financial compensation in case of accidental injuries or death, and reimbursement for outpatient treatment medical expenses. Group Medical Coverage provides cover in case of hospitalisation which includes cashless claims that enables network hospitals to bill Care Insurance directly up to the limits, eliminating the need for you to make an upfront payment at the hospital. These insurances will only cover you and remain valid while you are actively delivering with Amazon Flex. Here are some details:
Group Personal Accident
1) Accidental Death coverage of INR 5,00,000/-
2) Permanent Disability coverage up to INR 5,00,000/-
3) Total Temporary Disability coverage up to INR 5,000/- per week for a max of 104 weeks
4) Outpatient Treatment coverage up to INR 10,000/-
Group Medical Coverage
1) Hospitalisation coverage up to INR 1,00,000/-
These insurances will not cover any other 3rd party including your family members/friends or any incidents relating to damage to your property or other third-party claims. You must ensure that you maintain an active third-party liability insurance for your vehicle, and/or any such other insurance as may be required by the applicable law. Please note that the insurance policy terms and coverage may change from time to time and this section will be updated accordingly.
Group Personal Accident
1) Accidental Death coverage of INR 5,00,000/-
2) Permanent Disability coverage up to INR 5,00,000/-
3) Total Temporary Disability coverage up to INR 5,000/- per week for a max of 104 weeks
4) Outpatient Treatment coverage up to INR 10,000/-
Group Medical Coverage
1) Hospitalisation coverage up to INR 1,00,000/-
These insurances will not cover any other 3rd party including your family members/friends or any incidents relating to damage to your property or other third-party claims. You must ensure that you maintain an active third-party liability insurance for your vehicle, and/or any such other insurance as may be required by the applicable law. Please note that the insurance policy terms and coverage may change from time to time and this section will be updated accordingly.
You’ll need to maintain a third-party liability insurance for your vehicle, or any such other insurance as may be required by the applicable law.
Your background check will typically take about 2 to 5 business days. If you have questions about your background check, please contact our background verification partner at 022 43518017 or email them at bgc_support@idfy.com.
App Download
The Amazon Flex app allows delivery partners to deliver packages for Amazon.
• An Android device using Android 12 or higher. Please note the following Android device models are not supported for use with the Amazon Flex app:
Cat S42
Crosscall Core-M5
Moto G Pure
Motorola Edge 50 Fusion
Realme 6 Pro
Realme Narzo 20
Redmi Note 8
Redmi Note 8T
Redmi Note 8 Pro
Redmi 9
Redmi Note 9
Galaxy A20s
LG K41S
Motorola Moto E22i
Oppo A57
Realme 6i
Realme C15
Realme X2 Back Cover
Redmi A1
Sharp AQUOS sense4 lite
TCL 406
Vivo Y11
Vivo Y12
Vivo Y16
Xiaomi Mi A3
Cat S42
Crosscall Core-M5
Moto G Pure
Motorola Edge 50 Fusion
Realme 6 Pro
Realme Narzo 20
Redmi Note 8
Redmi Note 8T
Redmi Note 8 Pro
Redmi 9
Redmi Note 9
Galaxy A20s
LG K41S
Motorola Moto E22i
Oppo A57
Realme 6i
Realme C15
Realme X2 Back Cover
Redmi A1
Sharp AQUOS sense4 lite
TCL 406
Vivo Y11
Vivo Y12
Vivo Y16
Xiaomi Mi A3
• Google Play Store services enabled
• RAM Memory 3GB or higher
• At least a 5-megapixel camera
• At least a 4500mAh battery
• GPS Location Services
• SIM card
• RAM Memory 3GB or higher
• At least a 5-megapixel camera
• At least a 4500mAh battery
• GPS Location Services
• SIM card
Android devices must be compliant with Google’s security standards. Devices should also be non-rooted with Google Play Protect enabled. You can find instructions on how to enable this feature here.
You can download the Amazon Flex app on your Android phone by visiting the Download App page, searching for ‘Amazon Flex’ on Google Play, or clicking on the button below.
The Amazon Flex app can only be downloaded from a mobile phone. To download the app, search for ‘Amazon Flex’ in either the Apple App Store or on Google Play. Alternatively, visit our Download App page.
Visit the Apple App Store or Google Play and search for “Amazon Flex" to download the latest version of the Amazon Flex app.
If you encounter a technical error while using the app, it helps to try signing out then back in to the app. You can call Support for immediate assistance. You can submit feedback by tapping the menu button, then tap Feedback or you can also e-mail the following information to amazonflex-support@amazon.in for resolution:
1) Description of the issue
2) Date and time at which the issue occurred
3) Screen shot of the error message or issue in the app, if applicable
4) Support code, if applicable
1) Description of the issue
2) Date and time at which the issue occurred
3) Screen shot of the error message or issue in the app, if applicable
4) Support code, if applicable
Account Setup
If you forgot your password, follow the steps below:
1) Go to Amazon.in.
2. Click or tap Your Account > Login & security.
3. Next to Password, click or tap Edit.
4. Enter your current password and new password, and click or tap Save changes..
If you are already signed in to Amazon.in, you can change your password by clicking on Your Account then Login & Security.
1) Go to Amazon.in.
2. Click or tap Your Account > Login & security.
3. Next to Password, click or tap Edit.
4. Enter your current password and new password, and click or tap Save changes..
If you are already signed in to Amazon.in, you can change your password by clicking on Your Account then Login & Security.
You can update your email address by following these steps:
1) Sign in to Amazon.in using the email address and password that is currently associated with your Amazon Flex account.
2) Click Your Account > Login & security.
3) Next to Email, click Edit.
4) Enter your new email address and password, and then click Save changes.
1) Sign in to Amazon.in using the email address and password that is currently associated with your Amazon Flex account.
2) Click Your Account > Login & security.
3) Next to Email, click Edit.
4) Enter your new email address and password, and then click Save changes.
To update your details, go to Menu > Settings > Personal Information in the app.
In the Amazon Flex app, tap Menu > Help > Contact us > Send an Email to let us know your preferred region or pick-up station. Amazon will confirm if your pick-up station has been updated. If we do confirm back that your delivery area has been updated, be sure to clear your availability in your calendar so that you aren't assigned offers in your old delivery area.
Please note, to have your region or pick-up station updated you should be an active Amazon Flex delivery partner. If you are in the registration or onboarding process, you must select a region and pick-up station in the app prior to requesting a change.
Not sure which region or delivery area to request? Check out our locations page to learn more.
Please note, to have your region or pick-up station updated you should be an active Amazon Flex delivery partner. If you are in the registration or onboarding process, you must select a region and pick-up station in the app prior to requesting a change.
Not sure which region or delivery area to request? Check out our locations page to learn more.
You can only have one Amazon Flex account.
Amazon may deactivate your account if you fail to comply with program terms and conditions. If you believe we have made a mistake, please email amazonflex-support@amazon.in providing additional information within 10 days of receiving such notice.
Scheduling Delivery Blocks
You can make deliveries when it's convenient for you, depending on the availability of our blocks. You can choose any available delivery blocks to work the same day or set availability for the future.
Tap Upcoming Offers on the Amazon Flex home screen to view available offers throughout the day. If there's an offer that meets your needs, tap on the offer and then Swipe to Schedule. A reservation will be added to your calendar if we confirm the offer request.
When you schedule an offer, you’ll receive a confirmation message in the app. To view your upcoming delivery blocks, go to Calendar. Orange dots indicate that you have a confirmed delivery block on that date.
Throughout the day, tap Check for Available Blocks on the Amazon Flex home screen to accept offers available.
A grey background means that you haven't set availability for that day, or the day is in the past. Orange dots indicate that you have accepted an offer for a delivery block on that day. If you can't make a delivery block or are going to be late, you should forfeit it at least 45 minutes ahead of time.
If you anticipate that you'll be late or unavailable for a delivery block, go to Calendar in the Amazon Flex app, tap the day of a scheduled block, and tap Forfeit block at least 45 minutes before the block start time.
Amazon Flex provides a flexible opportunity for Delivery Partners looking to turn free time into supplemental or part-time income. Delivery blocks are not guaranteed and are subject to availability.
Making Deliveries
As an independent contractor, you can bring anything with you to aid in your deliveries and you are free to choose your attire while delivering with Amazon Flex. However, for safety purposes, it is mandatory for you to wear closed shoes (both front and back) and bring a helmet (ISI4151 with chinstrap and face shields) while coming to the station for your scheduled block.
You’ll be met by an Amazon process associate who will ask you for identification and to use your app to scan an Arrival code. You'll then be guided to your assigned order location.
When you arrive at an Amazon Delivery Station, please park your vehicle in the designated location. Swipe I've Arrived in the app, and look for the posted signs indicating Amazon Flex reporting location. You'll be met by the Amazon station team, who will check your ID and provide an Arrival QR code for you to scan with the app. After you're done scanning and loading all the packages, tap Swipe to Finish, and proceed ahead with delivering the packages.
Amazon Flex maps and navigation are developed specifically for the needs of delivery drivers. These include features like alerts with details on how to stay safe during emergencies, instructions for arrival on the correct side of the street, highlighted building outlines to easily identify the delivery location, and the ability to see the path to the next stop on the map as you arrive at your current stop.
You also have the choice of using your already installed third party map apps if you prefer. To do so, instead of tapping start travel on the Amazon Flex app, tap the icon with the diagonal arrow, then tap on one of the apps from the list. When you're done using the third-party map app, tap on the Amazon Flex icon to go back to the Amazon Flex app.
Delivery routes are designed so that they can be safely completed within the scheduled block time, taking into account factors such as size and weight of packages, driving distances, weather and road conditions, and more.
Amazon Now blocks are typically 4 hours long. They include multiple deliveries to customers located up to 4 km from the Amazon Now pickup location, and require you to return to the Amazon Now pickup location after each delivery to pick up your next order. After completing each order, the Amazon Flex app will then show you the way back to the Amazon Now pickup location.
You also have the choice of using your already installed third party map apps if you prefer. To do so, instead of tapping start travel on the Amazon Flex app, tap the icon with the diagonal arrow, then tap on one of the apps from the list. When you're done using the third-party map app, tap on the Amazon Flex icon to go back to the Amazon Flex app.
Delivery routes are designed so that they can be safely completed within the scheduled block time, taking into account factors such as size and weight of packages, driving distances, weather and road conditions, and more.
Amazon Now blocks are typically 4 hours long. They include multiple deliveries to customers located up to 4 km from the Amazon Now pickup location, and require you to return to the Amazon Now pickup location after each delivery to pick up your next order. After completing each order, the Amazon Flex app will then show you the way back to the Amazon Now pickup location.
Once you have finished attempting all the packages assigned, you must return undelivered packages, your bag, the mobile payment device and the cash collected to the original pick-up location. Your eligibility for Amazon Flex will be affected if you fail to meet delivery service requirements. Once you have completed the handover, you are good to go, but feel free to check for more available blocks.
If you attempt to deliver an order and the customer rejects any or all of the packages, scan the package and update the status to “Rejected” in the app, and note the reason based on the customer’s feedback. Customers may reject an order if they’ve changed their mind, their packages don’t match their order, or if they feel the package has been damaged. At the end of your block, please return any undelivered packages to their original pick-up location. For orders picked up from third party stores, the return area is the same as the order pickup area. Your reliability rating will not be impacted if a customer rejects packages
Amazon customers can ask you to either load the balance amount into their Amazon Pay account or will ask you to provide it in the form of cash. Please follow customer’s instructions accordingly
Amazon.in: You should be done delivering Amazon.in packages by 9 p.m., but we understand that sometimes there are unexpected delays, such as a late dispatch, that may cause you to run late. When you are running late due to these delays, please continue delivering until 9:30 pm so that customers can still
get their packages that day. Any packages delivered before 9:30 pm will not affect your standing. If you still have undelivered packages at 9:30 pm, please return them to your delivery station by 10 am the next day.
Amazon Fresh: Delivery blocks for Amazon Fresh can be scheduled until midnight. If you still have undelivered packages at midnight, please return them to the original pick-up point on the same day. For orders picked up from third party stores, the return area is the same as the order pickup area
get their packages that day. Any packages delivered before 9:30 pm will not affect your standing. If you still have undelivered packages at 9:30 pm, please return them to your delivery station by 10 am the next day.
Amazon Fresh: Delivery blocks for Amazon Fresh can be scheduled until midnight. If you still have undelivered packages at midnight, please return them to the original pick-up point on the same day. For orders picked up from third party stores, the return area is the same as the order pickup area
If you are currently making deliveries and need assistance, call the customer twice, then call Support using the Help menu in the upper right corner of the app.
Safety
Our deep commitment to safety guides our approach to everything at Amazon Flex. For more information, visit Amazon Flex’s Safety page to learn about some of the ways we prioritize safety so you can earn and deliver with confidence.
Your safety is our top priority. If you ever feel you are not safe at a delivery location, you can contact Driver Support through the Amazon Flex app, as well as report any other safety concerns. The Amazon Flex app has features to help you stay safe such as secure customer chat and optimized maps. To learn more, visit our Amazon Flex Safety webpage.
All Amazon Flex blocks are designed so that they can be safely completed within the scheduled block time, taking into account factors such as size and weight of packages, driving distances, weather and road conditions, and more.
Everyone must wear closed-heel-and-toe shoes at the delivery station. We strongly recommend you also wear a safety vest. For 2-wheelers and e-bikes, you are required to wear a helmet in compliance with local law. We recommend a helmet with chinstrap and face shields.
All Amazon Flex blocks are designed so that they can be safely completed within the scheduled block time, taking into account factors such as size and weight of packages, driving distances, weather and road conditions, and more.
Everyone must wear closed-heel-and-toe shoes at the delivery station. We strongly recommend you also wear a safety vest. For 2-wheelers and e-bikes, you are required to wear a helmet in compliance with local law. We recommend a helmet with chinstrap and face shields.
Earnings
You can track your pay on the 'Earnings' screen of the Amazon Flex app. Amazon Flex processes payments as early as next day (depending on preferred payment days selected) via direct deposit to the bank account you provided during sign up. Please note that occasionally your payment may be delayed due to system / server maintenance on Amazon’s or Bank’s end. Below is an example of when the funds will be credited to your account for completed blocks.
Block Time
Blocks completed between 0000 hrs and 2359 hrs from any day of the week
When will I get paid?
9 AM IST on your next selected payment day if your IFSC and Account number are both updated in Amazon Flex Portal.
To choose the day(s) you would like to get paid, log into the Amazon Flex app. Go to Settings > Personal Information > Payment. Your new selection will take effect once all unpaid earnings are released to you on the last day of your current payment schedule.
Yes, you can get paid on weekends and holidays if you update your IFSC and Account number in Amazon Flex Portal.
Earnings estimates are based on an estimated length of time (referred to as a block). Delivery routes are designed so that they can be safely completed within the scheduled block time, taking into account factors such as size and weight of packages, driving distances, weather and road conditions, and more. However, the actual time taken per delivery may vary (because it could, occasionally, take less time or a little more time than expected).
For Amazon Now deliveries, the offers show the block pickup location, duration, and an earnings range. The earnings range includes the block minimum pay and estimated potential earnings, depending on the location and duration. While the estimated potential earnings are not guaranteed, it is based on what delivery partners with similar delivery blocks in your area earned by completing the orders offered to them. In case you choose to end a block early, your earnings will be prorated based on actual services provided and your availability, potentially reducing earnings below the estimated minimum.
For Amazon Now deliveries, the offers show the block pickup location, duration, and an earnings range. The earnings range includes the block minimum pay and estimated potential earnings, depending on the location and duration. While the estimated potential earnings are not guaranteed, it is based on what delivery partners with similar delivery blocks in your area earned by completing the orders offered to them. In case you choose to end a block early, your earnings will be prorated based on actual services provided and your availability, potentially reducing earnings below the estimated minimum.
The earnings over the week will be subject to a withholding tax of 1% as per the Govt. regulations. The total payout will be net of taxes. For example: If you make INR 1000 during the week, you will be receiving INR 990 into your account
PAN Card is mandatory for you to drive for Amazon Flex in India. You will have to provide the same in our Tax interview page. In case you do not have a PAN Card, please apply for the same.
Standings
Your standing tells you how you’re doing in the Amazon Flex program. It’s made up of five areas: On-time arrival, On-time cancel, Delivery completion, On-time delivery, and Delivered and received. There are four standings: Fantastic, Great, Fair, and At Risk. If your standing is Fantastic or Great, you’re doing well! Keep up the good work. If your standing is Fair, check out the tips on how to improve on the Standings Details page. If your standing is At Risk and you don’t improve it soon, you may no longer be eligible to deliver with Amazon Flex.
We know that sometimes things happen that are out of your control. We automatically take many of these issues—such as traffic, time of day, station delays, and severe weather— into account. If you run into any problems or have questions, you can always contact Support.
Everything included in your standing is important, so pay attention to all five areas: On-time arrival, On-time cancel, On-time delivery, Delivery completion, and Delivered and received.
Your Standing Details page will tell you which ones you’re doing well in and which ones need improvement (listed in order of importance). Tap on any factor to read more information and tips on how to do better.
If you improve as you continue to deliver, you’ll see your standing improve as well. Over time, your past deliveries won’t count against you.
Your Standing Details page will tell you which ones you’re doing well in and which ones need improvement (listed in order of importance). Tap on any factor to read more information and tips on how to do better.
If you improve as you continue to deliver, you’ll see your standing improve as well. Over time, your past deliveries won’t count against you.
If ‘Your Dashboard’ shows that you don’t yet have a standing, you need to make deliveries. You’ll get a standing once you’ve completed some deliveries.
Policies
Amazon has a strict zero-tolerance drug and alcohol policy. You must not be under the influence of drugs or alcohol while delivering with Amazon Flex. You can find more information about Amazon Flex's reasonable suspicion policy here.
© 2025 Amazon.com, Inc. or its affiliates